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Frequently Asked Questions
Product Information
Our products are formulated with premium natural botanicals, plant-based oils, and microbiome-friendly ingredients. Each product page lists complete ingredient details.
Yes, our formulations are designed to be gentle and suitable for most skin types, including sensitive skin. We recommend patch testing if you have specific concerns.
Store in a cool, dry place away from direct sunlight. Keep lids tightly closed to maintain freshness and potency.
Shipping & Delivery
We offer standard and expedited shipping across Canada and the US. Shipping rates are calculated at checkout based on your location.
Standard shipping typically takes 5-7 business days. Expedited options are available for faster delivery.
Currently, we ship to Canada and the United States. International expansion is planned for the near future. Let us know where you are to include your country in our shipping options. We have viewers from everywhere!
Returns & Exchanges
We accept returns within 30 days of purchase for unopened products in original condition. Please contact us to initiate a return.
Yes, exchanges are available for unopened products within 30 days. Contact our customer service team to arrange an exchange.
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Orders & Payment
We accept all major credit cards, Interact, and Shop Pay for secure and convenient checkout.
Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.
Yes, all transactions are processed through secure, encrypted payment gateways through our Shopify store. We never store your payment information.
Usage & Care
Usage frequency depends on the specific product. Most serums and oils can be used daily, while scrubs/moisturizers may vary. Check individual product instructions.
Yes, our products are designed to work beautifully together. Layer from thinnest to thickest consistency for best results.
Our products have a shelf life of 12-18 months when stored properly. Check the packaging for specific expiration dates.
About Our Brand
Yes, all our products are cruelty-free and never tested on animals. We're committed to ethical beauty practices.
Our products are thoughtfully formulated and produced in Canada with premium natural ingredients sourced globally.
Sample sizes are occasionally available for select products. Sign up for our newsletter to be notified when samples become available.




